Your Questions Answered:
Llais y Brân is an adults-only retreat for two, and we want your time here to feel effortless from the moment you book. Below you’ll find answers to the questions our guests ask most often, from check-in and parking to the cottage itself and the best places to eat and walk nearby. If there’s anything we haven’t covered, please get in touch. We’re always happy to help.
Booking and arrival
-
What are the check-in and check-out times?
Usual checking is 4pm and check out at 12 noon but we offer flexibility on both, subject to other bookings.
-
How do we get the keys? Is there a key safe?
Yes, there is a key safe but we generally welcome our guests on arrival.
-
What is the minimum stay? Do you take short breaks?
The minimum stay is 2 nights, and we offer discounted rates for weekly stays and longer.
-
Which day of the week do stays start?
We are flexible on the start for weekly stays, dependent on other bookings.
-
What is the cancellation policy, and when do I pay?
All payments are non-refundable. However, if your plans change, we’re happy to help you reschedule your stay, within 12 months and subject to availability.
Once we’ve confirmed your booking, we’ll send you an invoice:
Arriving more than 30 days away: a 50% deposit is due on confirmation, with the remaining 50% due 30 days before arrival.
Arriving within 30 days: payment in full is due on confirmation.
We recommend taking out travel insurance to cover any unexpected changes to your plans.
-
Is a security deposit required?
Yes. A refundable security deposit of £700 is due seven days before arrival. If there is no damage, it will be refunded in full within three days of your departure. If any damage occurs, we will let you know, share the quotes for repairs, and return any remaining balance as soon as the work is completed.
The cottage
-
How many people does it sleep, and what are the bed sizes?
The cottage is suitable for couples and solo travellers. The bed is kings size, with a luxury Relyon Highbridge mattress, supplemented with a luxury organic Latex Sense topper.
-
Are bedding and towels included?
We provide 100% linen bedding and all towels you would possible need.
-
Is there Wi-Fi, and how reliable is it?
The property's wifi is supplied through Starlink and is reliable.
-
Is there a phone signal, and on which networks?
There is a phone signal outside the property with EE and O2. WiFi calling only, within the building.
-
Is there heating, a log burner or an open fire? Are logs provided?
The heating is underfloor throughout, via air source heat pump. This is supplemented with Gazco Loft log effect stove. Logs are provided for the fire pit.
-
What is in the kitchen? Is there a dishwasher, washing machine or tumble dryer?
The kitchen has all mod cons - Quooker boiling water tap; Siemens dishwasher; Siemens fridge freezer, Bora hob and extractor, Siemens oven, Siemens microwave, Nespresso coffee machine, Ninja air fryer, milk frother, Ninja Bullet; Dualit toaster.
There is a separate laundry room, with washer, dryer, dehumidifier and drying racks.
-
Is there an outdoor space or garden?
There are two outdoor areas - for sunrise and sunset. An outdoor dining table and chairs are provided and there are two Adirondack chairs with footstools for relaxing. Guests also have access to a rewilded section of the garden, with seating and a fire pit.
Pets and children
-
Are dogs allowed? How many, and is there a charge?
No pets are allowed at the property.
-
Is the garden enclosed?
The garden is not enclosed.
-
Is the cottage suitable for babies or young children? Is a cot or highchair available?
Llais y Brân is a luxury adults only retreat. No children are allowed.
Access and parking
-
Is there parking, and how many cars fit?
There is space for two guest vehicles.
-
Is there an electric car charger nearby?
We provider a complimentary EV charger, for use between 11pm and 6am. A charge will be incurred outside of these hours.
-
Is the cottage accessible? Are there steps or stairs, or a ground-floor bedroom?
The property is set on four levels with stairs to each.
-
How do we find the cottage? Is there a What3words location?
We provide guests with Google and Apple Maps links and What3words on booking.
The area
-
What is nearby? The nearest shop, pub and village?
There is a fabulous village shop 2.6 miles away in Llanfair Talhaiarn. There are two pubs in this village and a pub in Llangernyw, 2 miles away.
-
What walks start from the door?
You can walk up Moel Unben from the property and there are a number of public footpaths nearby.
-
How far is it to the beach, Eryri (Snowdonia) or the main attractions?
Pensarn beach is 9 miles away and Snowdonia is a 30 minute drive.
-
Do we need a car, or is there public transport?
Yes, guests need a car if you want to get around. If guests are happy to stay at the property for the duration of their visit, we can collect from Pensarn railway station.
-
What is the area like in winter?
North Wales can be windy, rainy, sunny or a combination of all three in winter. Occasionally, we get snow. Be prepared for all weathers.
Practical extras
-
Is the cottage suitable for working remotely?
We have an office space, which guests are welcome to use.
-
Are special occasions such as anniversaries catered for?
We are happy to help guests make arrangements for special occassions.
-
Is smoking allowed?
The property is no smoking and all doors to the property must be closed, if smoking outside.
-
Do you offer a welcome pack?
We provide a fabulous welcome pack - offering healthy or indulgent options. We also provide a complimentary bar